Refund policy
Due to the handmade nature of our products, we do not offer returns. We will typically opt for replacement if your item is non-functioning. We back our products, and will fix any manufacturing/fitment issues that may arise.
Items that do not qualify as manufacturing issues:
- Mold markings on the back of buttons.
- Slight imperfections in sanding / finishing marks.
- Minor cosmetic issues that sit under the Steam Deck's shell once buttons are installed. This may include but not limited to flashing, sanding marks, mold markings, and minor air bubbles.
Buttons that have defects that effect the function or structural integrity of the buttons typically get rejected by our QA process. Due to the handmade nature of our buttons, we may occasionally miss an issue. Please contact us if you experience any issues with fitment, function, or anything that sits above the Steam Deck's shell once installed.
You can always contact us at Hello@deckbuttons.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like TouchProtect that have been peeled. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Delivered but Not Received / Missing Packages:
If a shipment is marked as delivered by the carrier but has not been received, we’re happy to help investigate and work toward a resolution. For orders confirmed as delivered, refunds are not offered. In these cases, we may offer a replacement shipment instead, typically sent with signature confirmation to ensure successful delivery.
Once a replacement has been issued, the order is considered resolved and no additional refunds or replacements will be provided.
Refunds:
Under very special circumstances, If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@deckbuttons.com.
Return to Sender:
In the case that your shipment was bounced back to us for incomplete / incorrect address, etc.. We will invoice you for a re-shipment. If reshipment is refused, or not paid in a timely manner, a 25% restocking fee will be taken from your refunded order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.